Job Description

Salary: $98,650 - 132,000 per year Requirements:

• We need exceptional written, verbal, and interpersonal communication skills, including the ability to explain technical priorities and risks to non-technical audiences.
• We need strong business acumen with the ability to turn organizational strategy and executive direction into technology priorities, implementation plans, and operating practices.
• We need a proven ability to build trusted partnerships, influence decisions, clarify ownership, and lead cross-functional initiatives.
• We need strong judgment in balancing business needs, technology investments, cybersecurity, vendor performance, organizational risk, and competing priorities.
• We need experience leading enterprise technology modernization, digital transformation, systems implementation, governance, and operational stabilization efforts.
• We need broad working knowledge of enterprise applications, cloud technologies, systems integration, cybersecurity, infrastructure, identity and access management, and modern technology architecture.
• We need experience managing enterprise technology vendors, managed service providers, consultants, contracts, statements of work, service expectations, and performance outcomes.
• We need experience supporting technology, data, cybersecurity, application, vendor, or AI governance frameworks.
• We value a commitment to continuous improvement, documentation, customer service, practical problem-solving, and collaborative leadership in a lean, fast-paced environment.
• We need a bachelors degree in information technology, computer science, business, operations, or a related field, or equivalent experience.
• We need at least seven years of progressively responsible technology, IT operations, or enterprise systems experience.
• We need at least three years of leadership experience managing people, vendors, managed service providers, consultants, or cross-functional technology initiatives.
• We need experience working in a lean or mid-sized organization where the role requires both strategic implementation and hands-on operational leadership.
• We need experience supporting executive leadership, cross-functional business partners, and non-technical stakeholders through technology change, risk management, and implementation planning.

• We translate technology vision and enterprise priorities into roadmaps, implementation plans, sequencing, and measurable outcomes.
• We lead delivery of approved priorities while managing dependencies, risks, resourcing, and key decision points.
• We advise leadership on investments, emerging technology, architecture, and modernization by weighing value, risk, capacity, and cost.
• We drive change adoption and communicate priorities, risks, and trade-offs clearly to non-technical audiences.
• We establish and mature governance for technology, data, AI, applications, security, and vendors, including ownership, prioritization, decision rights, escalation, and accountability.
• We define clear business and technical ownership for every platform so business owners and super-users own requirements, priorities, basic configuration, adoption, and outcomes, while IT owns system administration, integration, security, architecture, and platform stability.
• We chair cross-functional governance forums for technology, data, AI, and risk.
• We lead the lifecycle of core business applications, including the CRM, from implementation and administration to integration, optimization, and simplification.
• We enable the organizations data strategy in partnership with the Director of Research & Analytics and execute the enterprise AI strategy with attention to responsible use, privacy, security, cost, and adoption.
• We keep enterprise and business-owned platforms secure, integrated, reliable, documented, and not dependent on any single persons knowledge or access.
• We provide operational leadership for infrastructure, applications, cloud services, endpoints, identity, and end-user technology.
• We own security guardrails and incident response across systems, administrative access, data movement, and integrations, directing internal staff and external security partners for monitoring and remediation.
• We strengthen IT service management through intake and escalation, documentation, onboarding and offboarding support, and recurring-issue analysis.
• We manage managed service providers and specialized partners, including scope, service levels, statements of work, performance, escalation, and value.
• We lead and develop internal staff while leveraging partners to build a sustainable operating model.
• We own the annual technology budget across managed services, software, hardware, licensing, security, and strategic investments.

• AI
• Cloud
• CRM
• Hardware
• Support
• Marketing
• Security
• Microsoft 365
• Office 365

More:

We are Destination Cleveland, an unapologetic champion of Cleveland working every day to attract visitors, inspire locals and visitors alike, and connect people to experiences that reflect Clevelands diversity, creativity, and contagious energy. We focus on growing the regions economy through travel and tourism while building pride in Greater Cleveland. As the only organization responsible for marketing Cleveland outside the region, we know the area inside and out and bring a fun-loving, innovative, expectation-exceeding spirit to our work. This Director of Information Technology role reports to the Chief People & Business Operations Officer and is based in an office environment with standard Monday through Friday hours, occasional weekends and evenings for major event support, and a moderate-noise workplace. The role offers a salary range of $98,650 to $132,000 with annual bonus potential of 6%.

last updated 34 week of 2026

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