County Pump & Supply's dispatch team is the nerve center of the service operation — every customer call, every technician assignment, and every scheduled job runs through it. The Dispatcher owns the live communication loop between customers and field technicians. Calls come in through Center Pro, an AI-assisted phone system running on a laptop; the Dispatcher answers live calls, monitors the app constantly, and conducts any follow up calls.
Success in this role looks like: no abandoned call goes unreturned past 10 minutes, no job sits unassigned on the board, emails and voicemails are cleared daily, and technicians always know where to go next. The right person doesn't wait to be told - they see what needs handling and handle it.
Non-Negotiables
Nice to Have
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