Dispatcher - Residential HVAC | *Dispatch Experienced Required* Job at Air Group LLC, Whippany, NJ

UFpBN1hzMTA5azhpZGVKbFdMTnExMnFVdUE9PQ==
  • Air Group LLC
  • Whippany, NJ

Job Description

Only qualified candidates will be considered and contacted.

About Us :

New Jersey’s premier HVAC-Plumbing-Electrical company is looking for a Full-time, experienced Dispatcher to join our team. Our successful candidate will have experience interfacing with customers with a high level of professionalism and utmost care, ability to work in a fast-paced environment, have a basic understanding of HVAC systems, and strong organizational skills. Must be able to work a minimum of 40 hours per week with overtime as needed during peak periods, including panned Saturdays.

As a family-owned business, we do more than serve customers. We take care of the comfort and safety of our friends, family and neighbors. We provide personalized solutions – both residential and commercial – for every heating, air conditioning and indoor air quality application. Our customers' comfort is an important responsibility, and this is a job we’ve taken seriously for 60 years! It's the people that make the difference - expand and grow your career with us!

Job Details:

Dispatcher

The Dispatcher will be responsible for coordinating the daily scheduling and dispatching of HVAC Service Technicians to ensure maximum productivity, efficient routing, and timely response to our customers. This position serves as a communication hub between customers, technicians, CSRs, various other internal departments, and the service team.

1. Plan daily schedule and update as required

2. Dispatch HVAC Techs to service calls based on priority, proximity, and Technician skill set

3. Communicate all relevant job details to Techs and update them with any changes

4. Provide exceptional customer service, updating customers on Technician arrival times when needed

Qualifications

  • HS Diploma or GED
  • 2 years’ experience in HVAC industry preferred; must understand HVAC systems
  • Proficient with dispatch or field service management software/tools
  • Ability to multi-task and work in a fast-paced environment where priorities shift throughout each day based on our customer needs
  • Excellent communication skills a must
  • Proficiency on the computer (MS Office, CRM, etc.)
  • Available to work overtime
  • Ability to work Saturdays (planned schedule)
  • Must be legally authorized to work in the USA without sponsorship (no sponsorship available now or in the future)

Exceptional benefits package that includes :

  • Medical
  • Dental
  • Prescription
  • Pet Insurance
  • Identity Theft Protection
  • STD
  • Life Insurance
  • Anniversary day off (earned at 4-year anniversary)
  • 8 Paid Holidays
  • PTO
  • 401K (with generous employer match)
  • Uniforms for field teams, branded merch for office teams
  • Competitive Pay
  • Training events

All offers of employment are contingent upon the successful completion of a background check.

**No agencies phone calls or submissions please.**

Job Tags

Full time, Shift work

Similar Jobs

David's Bridal

Sewing Room Manager Seamstress Tailor Job at David's Bridal

At Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal styleor the career thats a perfect fit. Were looking for leaders with diverse backgrounds and...

The Durable Slate Company

Skilled Trade Worker Job at The Durable Slate Company

 ...teams. We provide full training in roofing, slate, tile, and copper systems used on historic and high-end buildings. No roofing experience requiredwe will train the right candidates. What Youll Do Assist with installation and repair of slate, tile, and metal... 

AuraOne Human Data

Human Data Manager Job at AuraOne Human Data

 ...Human Data Manager is a remote review track for evaluating AI outputs across human data manager specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the... 

Avalon Wellness & Recovery Center

WEEKEND DAY PART TIME (RN / LPN) Job at Avalon Wellness & Recovery Center

 ...We are looking for an RN or LPN who is interested in working Saturday and Sunday 12 hour shifts day as a part time position with flexibility...  ...add a 12 hour shift during the week. This position is for every weekend. Location: Lawrence, KS Employment Type: Part-time... 

Crime Scene Resources, Inc

Forensic Evidence Technician Job at Crime Scene Resources, Inc

 ...screening supplies, and general supplies used by technicians and forensic toxicologists. Maintain clean glassware, counters, sinks,...  ...bachelors degree in one of the chemical, physical, or biological sciences. Preference may also be given to candidates with strong writing...