Job Description

Location: Coppell, Texas 

Schedule: Sunday - Thursday 2:30 PM - 11:00PM 

Employment Type: Full-Time

About the company

AO Swag specializes in online store solutions and branded merchandise for corporations, colleges, Greek organizations and K-12 schools. We offer incredible customization and decoration on-demand with no inventory requirements and industry-best lead times.

As we continue to grow, we are building a team of dependable, detail-oriented people who take pride in their work. If you’re looking for a stable opportunity in a fast-paced production environment, AO Swag may be a great fit.

About the Role

The Embroidery Team Lead is responsible for overseeing daily embroidery operations, ensuring production goals are met while maintaining high-quality standards. This role supports, trains, and guides team members, while also collaborating with management to improve efficiency and workflow.

Key Responsibilities

· Lead and support the embroidery team to meet daily production targets and deadlines

· Operate embroidery machines and assist with complex or high-priority orders as needed

· Monitor quality control to ensure all products meet company standards

· Train, coach, and mentor team members on processes, equipment, and best practices

· Coordinate job assignments and workflow to maximize efficiency

· Troubleshoot machine issues and escalate maintenance needs when necessary

· Maintain a clean, organized, and safe work environment

· Track production progress and report on performance metrics to management

· Other duties as assigned

What We’re Looking For

· Previous experience in embroidery production required

· Experience with multi-head machines, preferably ZSK

· Strong knowledge of embroidery machines and production processes

· Prior leadership or supervisory experience preferred

· Effective communication and team leadership skills

· Bilingual in English and Spanish (Preferred)

· Strong attention to detail and commitment to quality

· Ability to work in a fast-paced, deadline-driven environment

· Strong time management and organizational skills

· Ability to successfully pass a background check

Schedule & Physical Requirements

Schedule

· Sunday – Thursday, 2:30 PM - 11:00PM

· Overtime may be required during peak production periods in accordance with business needs

Physical Requirements

· Ability to stand for extended periods

· Ability to lift up to 25–50 lbs

· Manual dexterity and hand-eye coordination

Safety & Compliance Expectations

· Adhere to all company safety policies, OSHA regulations, and workplace standards

· Participate in required safety training and compliance programs

· Report unsafe conditions, incidents, or near misses immediately

· Maintain compliance with attendance, timekeeping, and workplace conduct policies

Equal Opportunity & Compliance Statement

AO Swag is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Employment is contingent upon meeting job-related requirements, including background screening and authorization to work in the United States.

Ready to join our production team? Apply Now

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