Job Description
Executive Housekeeper
The Executive Housekeeper responsibilities include all aspects of the Back of the House including hiring/terminating employees, coaching/counseling, training of new or current staff, cleanliness of the hotel, running the laundry and maintaining the supply of stock on hand. Their responsibilities also include assigning rooms, inspecting rooms, or cleaning rooms as needed. You will also address guests’ queries and make sure our rooms are fully-stocked, clean and inviting at all times. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
Benefits:
- Employer Matching 401K Retirement Plan
- Medical Insurance
- Dental Insurance
- Vision Insurance
- FREE life insurance
- Vacation Pay
- Holiday Pay
- Management training
Essential Functions
- Assign housekeeping boards in morning
- Inspect rooms for cleanliness, any maintenance issues, and adherence to brand standards
- Hire new employees for Back of House (BOH) except maintenance team (unless directed by GM)
- Train employees on hotel cleaning standards, laundry standards and BOH procedures
- Keep hotel stocked with supplies and keep a list of inventories on hand
- Ensure employees have uniforms, including nametags, and wear them daily
- Maintain labor standards given by the GM
- Address guest concerns and ensure that the minimum expected scores on Medallia/Brand QA are met and exceeded whenever possible
- Change bed linen and make beds
- Remove/Restock used towels
- Vacuum carpets plus sweep and mop floors
- Assist with Laundry duties as needed
- Dust furniture and fixtures
- Replenish bath care products (e.g. soap and shampoo)
- Restock beverages and beverage supplies
- Clean public areas, like corridors and common areas as needed
- Report any technical issues and maintenance needs in a timely manner utilizing QUORE
- Address guests’ queries (e.g. on additional services)
- Help guests retrieve lost items by inquiring with front desk for them and turn in all items with any possible received value to management
- Ensure all assigned rooms are clean and fully restocked by the end of the shift
- Follow hotel security guidelines
- Participation in the mandatory MOD program that includes weekends and holidays
Education, Experience, Other Requirements
Required
- Flexibility to work in shifts and report for scheduled shifts
- Ability to work with little or no supervision while meeting high-performance standards
- Excellent organization skills
- Ability to follow instructions
Preferred
- High School Diploma
- Work experience as a Room Attendant and Housekeeping Supervisor
- Experience with hotel cleaning standards and products
Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.
We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.
We are seeking an individual who embodies the core values that are integral to our success.
- Be Transparent and Accountable
- Be Actively Curious
- Embrace Growth
- Create Value for Stakeholders
- Commit and Care
Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit
Job Tags
Full time, Work experience placement, Shift work, Day shift