Job Description

Target Steel is a leading provider in the steel industry, dedicated to delivering high-quality products and exceptional service to its customers. As a Dispatcher in our Traffic Department, you will play a vital role in ensuring the smooth and efficient movement of local trucks and the coordination of shipping and receiving operations. This position is ideal for individuals who thrive in a fast-paced environment, possess strong organizational skills, and are committed to providing excellent customer service. Join a team where your attention to detail and communication abilities will directly contribute to the success of our daily operations.

Responsibilities

• Coordinate and dispatch local truck drivers for daily deliveries and pickups, ensuring timely and efficient service.
• Communicate schedules, destinations, and any changes or priorities to drivers throughout the day.
• Schedule and maintain accurate delivery and pickup appointments for customers, updating information as needed.
• Sort and organize shipping, delivery, pickup, and driver paperwork to ensure proper routing to relevant personnel or departments.
• Answer incoming phone calls professionally and promptly, assisting customers, drivers, vendors, and internal staff or directing calls as appropriate.
• Maintain ongoing communication with drivers regarding routes, delivery and pickup status, delays, and scheduling changes.
• Review daily workload and assist in organizing truck assignments to support efficient operations.
• Accurately enter and maintain dispatch information, appointment times, and related records.
• Provide courteous and professional customer service regarding delivery and pickup scheduling.
• Collaborate with shipping, receiving, warehouse, sales, and other departments to communicate scheduling information and resolve issues.
• Respond to scheduling conflicts, delays, and other transportation issues, communicating changes to all relevant parties.

Qualifications

• Strong organizational and time-management skills
• Clear and professional verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy
• Basic computer and data-entry skills
• Ability to communicate effectively with drivers, customers, and coworkers
• Dependable attendance and punctuality
• Ability to work independently while supporting the overall team

Work Schedule

Monday–Friday
8:00 AM – 5:00 PM

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