Experienced Account Manager (eCommerce logistics Amazon) Seattle Job at Amrecco, Seattle, WA

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  • Amrecco
  • Seattle, WA

Job Description

A large international eCommerce logistics company is seeking an experienced Account Manager to manage and grow existing customer relationships. This role is ideal for someone with a strong background in Amazon supply chain/logistics, transportation, or supply chain who enjoys building long-term client partnerships and delivering exceptional customer service. Billingual (English/Mandarin) is preferred.

Key Responsibilities:

  • Manage and develop existing customer accounts.
  • Build strong customer relationships and conduct regular business reviews.
  • Identify upsell and cross-sell opportunities.
  • Coordinate with Operations and Customer Service teams to resolve customer issues.
  • Monitor shipment performance, service levels, and customer satisfaction.
  • Support contract renewals and pricing discussions.
  • Track customer revenue, volume, and profitability.
  • Maintain accurate customer records in CRM.
  • Assist with the implementation of new products and services.

Requirements:

  • 3+ years of experience in logistics, transportation, supply chain, or account management.
  • Strong communication and relationship management skills.
  • Experience managing enterprise or mid-market accounts is preferred.
  • CRM experience is a plus.
  • Strong organizational and problem-solving skills.
  • Bachelor's degree preferred.

What the Company Offers:

  • Full-time Remote position based in Seattle.
  • Opportunity to join a growing international logistics company.
  • Collaborative team environment with career growth opportunities.

Candidates need to be based in Seattle (WA). Compensation range is $90K-$150K depending on experience.

Take the Next Step in Your Career! Apply today to join a supportive team and help deliver exceptional customer experiences.

Job Tags

Full time, Contract work, Remote work

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